Module 1: Communication Skills

• Objective: Develop effective communication techniques to express ideas clearly and confidently.
• Topics:
o Types of communication: Verbal, Non-Verbal, and Written
o Active Listening and Responding
o Art of conversation: Initiating, maintaining, and concluding discussions
o Language proficiency and articulation
o Overcoming communication barriers

Module 2: Interview Preparation

• Objective: Prepare for job interviews and professional discussions.
• Topics:
o Types of interviews (telephonic, face-to-face, video, panel)
o Preparing your resume and cover letter
o Common interview questions and how to answer them
o Behavioral and situational interview techniques
o How to deal with stress during interviews
o Mock interviews and feedback sessions

Module 3: Stage Daring and Public Speaking

• Objective: Overcome stage fear and build confidence to speak in front of an audience.
• Topics:
o Understanding stage fear and how to conquer it
o Building confidence in public speaking
o The 7 Cs of communication: Clear, Concise, Concreteness, Correctness, Consideration, Completeness, and Confidence
o Techniques for engaging the audience
o Speech delivery and voice modulation
o Handling Q&A sessions after presentations

Module 4: Body Language, Gestures, and Postures

• Objective: Develop awareness of non-verbal communication and improve personal image.
• Topics:
o Understanding body language and its impact on communication
o Postures for confidence and authority
o Positive gestures (hand movements, facial expressions, and stance)
o Reading others’ body language to understand feelings
o The power of eye contact in building trust
o Practical exercises for improving body language

Module 5: Eye-to-Eye Contact

• Objective: Master the art of making and maintaining eye contact for effective communication.
• Topics:
o Importance of eye contact in communication
o Different types of eye contact (direct, indirect, etc.)
o Cultural variations in eye contact
o How to maintain eye contact with respect
o Using eye contact to convey emotions and understanding

Module 6: Public Speaking and Removing Fear

• Objective: Build confidence and fluency in speaking before large groups.
• Topics:
o Overcoming the fear of speaking in public
o Steps to become a confident speaker
o Structuring a speech (introduction, body, conclusion)
o Overcoming nervousness and anxiety techniques
o Audience engagement and feedback
o Practical speech and presentation practice sessions

Module 7: Group Discussion

• Objective: Develop skills for participating in and leading group discussions.
• Topics:
o Understanding the role of group discussions in professional settings
o Key traits of effective group discussion participants
o How to initiate, contribute, and conclude discussions
o Handling conflicting opinions and managing group dynamics
o Keeping calm and maintaining a respectful tone during debates
o Mock group discussion sessions

Module 8: Phone Etiquettes

• Objective: Learn proper phone etiquette for professional and personal communication.
• Topics:
o Answering and making professional calls
o How to introduce yourself and maintain the conversation
o Proper phone etiquette in business and personal contexts
o Handling difficult calls and maintaining composure
o Using phone calls for effective problem-solving

Module 9: How to Shake Hands

• Objective: Master the art of professional greetings and handshakes.
• Topics:
o The importance of a firm and confident handshake
o Dos and Don’ts of a handshake
o Cultural differences in handshakes
o Greeting etiquette in different professional settings
o Practicing handshakes in role-play scenarios

Module 10: How to Start a Business Meeting

• Objective: Learn the best practices for initiating business meetings effectively.
• Topics:
o Preparing an agenda for the meeting
o Starting the meeting with a clear purpose and objectives
o How to introduce participants and set a respectful tone
o Managing time and staying on track
o Setting action items and next steps
o Closing the meeting with clear conclusions

Module 11: How to Convince People

• Objective: Understand the principles of persuasion and influence.
• Topics:
o The psychology of persuasion: Understanding the needs of others
o Using facts, stories, and emotional appeals to convince others
o Building rapport and trust for persuasion
o Handling objections effectively
o Developing negotiation skills
o Ethical persuasion techniques

Module 12: Dealing with Different Types of People

• Objective: Understand different personality types and how to interact effectively.
• Topics:
o Identifying different personality types (e.g., dominant, passive, analytical)
o Tailoring your communication style to the audience
o Conflict resolution strategies for different personalities
o How to influence and motivate different types of people
o Practicing empathy and active listening

Module 13: Teamwork and Collaboration

• Objective: Learn the importance of teamwork and effective collaboration.
• Topics:
o Characteristics of effective teamwork
o Roles in a team and understanding team dynamics
o How to work with diverse teams
o The importance of trust, cooperation, and communication in teams
o Conflict management in teams
o Team-building activities and exercises

Module 14: Time Management

• Objective: Improve productivity and efficiency through effective time management.
• Topics:
o Understanding the importance of time management
o Prioritizing tasks using the Eisenhower Matrix
o Time-blocking and creating an effective schedule
o Overcoming procrastination
o Using tools for better time management (to-do lists, digital apps)
o Creating a personal action plan

Module 15: Work-Life Balance

• Objective: Develop strategies to maintain a healthy balance between professional and personal life.
• Topics:
o Understanding work-life balance and its importance
o Setting boundaries between work and personal life
o Time management for work-life balance
o Avoiding burnout and stress
o Self-care and mindfulness techniques
o Managing personal time efficiently

Module 16: Interpersonal Skills

• Objective: Build strong interpersonal relationships for career and personal success.
• Topics:
o Building rapport with colleagues, peers, and clients
o Active listening and effective questioning
o Handling criticism and feedback
o Conflict resolution techniques
o Developing empathy and understanding others’ perspectives
o Practicing effective negotiation skills

Module 17: Stress Management

• Objective: Learn how to manage stress effectively in high-pressure situations.
• Topics:
o Identifying the causes and symptoms of stress
o Stress management techniques: Breathing exercises, meditation, and mindfulness
o Time management to reduce stress
o Developing a positive mindset
o Coping strategies for work-related stress
o Relaxation exercises and mental health tips